Relocation Service Policy

Welcome to Mapway Relocations. Our mission is to provide seamless and reliable relocation services tailored to your specific needs, ensuring safety, efficiency, and peace of mind. Please review the following policy to understand our commitments, procedures, and customer responsibilities.

Scope of Services

We specialize in a wide range of relocation services, including:

• Personal shifting (local and international).
• Corporate relocations and office shifting.
• Vehicle transport through dedicated car carriers.
• Customized packing and crating solutions.

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Door-to-Door Service Inclusions

Our comprehensive door-to-door relocation service covers the following:

1. Packing – Secure packing using high-quality materials.
2. Loading – Careful loading to minimize risk of damage.
3. Transportation – Safe and timely delivery via appropriate transport.
4. Escort Services – Monitoring and assistance during transit, if requested.
5. Insurance – Optional coverage for goods in transit.
6. Unpacking & Debris Removal – Efficient unpacking and disposal of packing materials at the destination.

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Additional Services

For specialized requirements, we offer:

• Shuttle services for restricted or narrow access areas.
• Handling of heavy or delicate items (e.g., pianos).
• Custom clearance for international moves.
• Storage and warehousing solutions.
• Fumigation and wildlife NOC as per regulatory needs.
• Crating, palletizing, and forklift handling for bulky items.

Note: Additional services are quoted based on the specific requirements of the move.

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Safety & Liability

We prioritize the safety of your belongings throughout the relocation process. While we take utmost care, unforeseen circumstances may arise. For added protection, we recommend insuring your goods during transit.

Liability Limitations:

• We are not responsible for damages caused by improper packaging for items packed by the customer.
• Delays caused by natural disasters, strikes, or government regulations are beyond our control.

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Customer Responsibilities

To ensure a smooth relocation process, customers are expected to:

1. Provide accurate details about the goods being moved.
2. Declare fragile, high-value, or regulated items in advance.
3. Ensure timely access for our team at both origin and destination locations.

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Payment Terms

• A deposit may be required upon booking.
• Full payment is due upon completion of the service, unless otherwise agreed.
• Cancellation or rescheduling charges may apply based on the notice period provided.

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Feedback & Support

Your feedback is invaluable to us. For inquiries or concerns, please contact our customer support team at +91-9417174516 .

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By using our services, you agree to adhere to the terms outlined in this policy. Thank you for choosing Mapway Relocations for your relocation needs!